The Benton House Receives National Customer Service Award
Florence, SC –The Benton House of Florence was recently awarded a 2024 Pinnacle Quality Insight Customer Experience AwardTM.
Pinnacle, a customer satisfaction measurement firm specializing in healthcare, conducts over 150,000 phone surveys each year and awards communities that score in the top 15% of their more than 2,700 care providers across the United States, Canada, and Puerto Rico.
Over the course of 2023, a regular sampling of Benton House residents and families participated in monthly telephone interviews that included open-ended questions, as well the opportunity to rate Benton House in specific categories.
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